At NeuroSurge (https://en-neurosurrge.com), we are committed to delivering high-quality medical information and services. Please read our refund policy carefully before making a purchase or booking.

1. Consultation Services

We provide specialized neurological consultation and/or telemedicine services. Due to the nature of these services:

• No refunds will be issued once a consultation has been completed.

• If you miss a scheduled appointment without providing at least 24 hours’ notice, the consultation fee is non-refundable.

• If you cancel more than 24 hours before your appointment, you may request a reschedule or refund, subject to administrative fees (if any).

2. Digital Products (eBooks, Courses, Downloads)

All sales of digital products are final. We do not offer refunds for downloadable materials or educational products once the purchase is complete, as access is granted immediately upon payment.

Exceptions may be made in the following cases:

• You purchased the product multiple times accidentally

• You are unable to access the content due to a technical issue on our side (not related to your device or internet)

In these cases, please contact us within 7 days of purchase for support.

3. Medical Devices or Physical Products (if applicable)

If we offer any physical products (e.g., neurological devices, books, or equipment), our refund and return policy for those items will be governed by:

• The product-specific return policy

• The condition of the returned item (unused, undamaged, and in original packaging)

• Refund requests made within 7 days of delivery

Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item was defective or incorrect.

4. How to Request a Refund

To request a refund, email us at [Your Email Address] with the following information:

• Full name

• Date of purchase

• Order/booking ID

• Reason for refund request

• Any supporting documentation (screenshots, confirmation emails, etc.)

We aim to respond to refund requests within 3–5 business days.

5. Right to Refuse Refunds

We reserve the right to decline refund requests if:

• The request is outside the time window

• Services/products were used or accessed

• Abuse of our refund policy is suspected